Certified IT Operations and Support Engineer
This curriculum aims to involve a group of students interested in learning and starting a career in the IT industry in a junior IT Support Engineer capacity. It uses a learning approach throughout 6 different modules that will be implemented in a hybrid mode, combined with theoretical and practical exercises and group activities to expand the knowledge and skills of the students and allow them to perform most of the usual IT Operations tasks.
Experience
No need for previous experience in this domain
Duration
7 MONTHS
Dedication
4 HOURS A WEEK
Start
May 2024
Format
HYBRID BY CHOICE
Price
1200€
Information Technology Fundamentals
1. Fundamentals of Information Technology, IT Operations and Support
2. Learn about number bases and data representation units in everyday computing
3. Hardware, software and human-computer interaction
4. Interoperability of different IT systems
5. Learn the importance of IT Support in Business
6. Introduction of data and databases
Tools:
Operating Systems. Workstations and servers
1. Introduction to the most widely used Operating Systems in enterprise environments
2. Learn what are OS file systems
3. OS processes, threads and memory management
4. User management and permissions
5. Form factors and hardware components of workstations and servers
6. Server architecture and virtualization
Tools:
Computer networks, the internet and cloud computing
1. Introduction to computer networks
2. Learn what are IP addresses and how to create networks and sub-network
3. Industry-standard network protocols and hardware
4. What is the internet and what is cloud computing?
5. Learn the types of cloud computing, cloud services and how to wisely choose a cloud provider
6. Tools for managing your cloud infrastructure
Tools:
System Administration, IT infrastructure Services and User and Computer management
1. What is System administration?
2. Introduction to Directory services with LDAP and Active Directory
3. Email infrastructure and protocols
4. File and storage servers and why backup of your company data is important
5. Overview of Microsoft 365 and Google Workspace as productivity and collaboration tools
6. Mobile device management systems (InTune and Jamf)
Tools:
IT Security. Automation of the manual operations
1. Introduction to IT Security
2. How to protect your infrastructure from cyber-attacks?
3. Encryption of your company-owned devices
4. Automation of the manual IT tasks
5. Introduction to Batch, PowerShell and Bash scripting
6. Automating Active Directory administration with Adaxes
Tools:
Troubleshooting IT issues.
Customer service and documentation
1. Troubleshooting methodologies of IT issues
2. Advanced troubleshooting techniques and troubleshooting of cloud services
3. Overview of the most popular administrative tools in Windows and macOS
4. Customer service best practices
5. Standardized IT management and ticketing systems
6. Documentation and collaboration systems for IT Teams
Tools:
MON
NO LECTURE
TUE
Hybrid lectures
18:00 - 20:00
WED
NO LECTURE
THU
Hybrid lectures
18:00 - 20:00
FRI
NO LECTURE
Оur expert lecturers
Jovche Petkov
Jovche Petkov is an MSc in Computer Science. With 8+ of experience in the field, he has honed his skills in IT operations, systems administration, cloud computing, and IT security. He holds certifications in leading technologies, demonstrating his commitment to staying at the forefront of the ever-evolving IT landscape.
MORE DETAILS ABOUT THE PROGRAM
The program will be implemented with a total of 6 modules, each covering various Information Technology topics, logically structured in order to build upon the previous one. Students shall gain strong theoretical fundamentals regarding Information Technology and industry-standard IT technologies that make up an Enterprise Infrastructure, as well as strong practical skills of IT Operations, which will include management of most widely used operating systems, workstations and servers, management of computer networks, understanding the interoperability of different IT systems, cloud computing, system administration best practices, user and computer management with directory services, dealing with cyber attacks, automation of the manual IT operations, best practices for troubleshooting IT systems, change-management, documentation of the IT infrastructure and finally how an IT professional should always carry out a great customer service.
Students who have successfully completed the theoretical and practical parts of the programme should be able to confidently perform tasks as an entry-level IT Support Engineer in an Enterprise environment.
LEARNING OBJECTIVES
After completing the program, participants will be able to:
- The main objectives of the programme are:
- To equip the students with knowledge, concepts and philosophies of modern IT Operations, IT Infrastructure and IT Support Engineering practices
- To train the students on how to perform IT Operations effectively using the industry-standard technologies
- To build the capacity of future IT professionals on IT Management in regards to day-to-day delivery of IT Operations
- To enhance their knowledge about managing complex IT Systems in the ever-changing landscape of IT technologies and environments
- To develop critical thinking and know-how when facing new IT technologies.
- To enhance their knowledge about managing complex IT Systems in the ever-changing landscape of IT technologies and environments
