Personal information

In order to successfully process your order, we need the name and surname of the customer, e-mail address and telephone number for contact, level of education and the way you found out about us. With this data we can provide access to the desired products, as well as inform customers about the current status of the order. Depending on the activity you have selected some data are required and if you do not enter that data you will not be allowed to perform that activity.

On behalf of the company Institute of Business and Management HEIDELBERG Skopje, we are committed to protecting the privacy of all our clients. We collect only the necessary basic data for the clients (users) and the data necessary for the work and information of the users and in order to provide quality service. All user data is carefully guarded against loss, destruction, falsification or unauthorized access. In addition to the above data, we collect, analyze and process data related to the products that our visitors search and buy, as well as the pages they visit. We use the obtained data in order to improve the offer and the appearance of our website and to enable the visitors to use it easily and to make a safe and easy purchase.

Disclosure of your information

We will not disclose, share or rent your personal information to others.

We may share your data with authorized Business Providers performing functions on our behalf. These activities can be data analysis, website operation, problem solving, providing customer service, organizing marketing activities, awarding coupons and the like. When you place an order, the data from your payment card are processed through the payment system of HALK Banka AD Skopje in order to confirm the payment. In that way we have insight if the transaction is realized so that we can put your order in the system and realize it. We reserve the right to disclose your personal information if required by law and if disclosure is necessary to protect our rights and / or in accordance with a court order, court order or legal process relating to our website.


We strive to protect your data from unauthorized access and against unauthorized processing, destruction and damage. You are responsible for maintaining the confidentiality of your chosen password to give you access to certain parts of the website. We advise you not to share your password with anyone. While we take steps to protect your information, we cannot guarantee the security of your data transmitted on the Website, each transmission is at your own risk.

Change your personal informatio

With a successful login to your account you can change your data that you previously entered during the first registration. If you want to use your profile with a different email address, you will need to create a new profile with your new email address and your data. If you want to deactivate or remove the profile you can send a request to We will store your personal information as long as your account is active. When electronically paying for your orders, if you choose to save the data from your payment card to the device and the browser through which you log in, they will be stored only on the device from which you logged in and we have absolutely no access to them.

Consent and change of terms

The use of our services implies consent of the user to the stated terms of use. undertakes to abide by all the foregoing, and any changes to the terms become effective only after the publication of this page.

Occasionally it is possible to change our services. We therefore reserve the right to update or modify our privacy policy at any time without notice. You have the right to periodically check the privacy policy when visiting our website.

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